Help & FAQ

Everything people usually want to know before they report. If you would rather speak to a person first, that is always available.

Do I need to create an account to report on Chainabuse?

No. Everyone reports here as a guest — no account, no username and no sign-up email. Please note that because you report as a guest, you will not be able to edit your report afterwards. If you remember more, file a new report, mark it as a follow-up and quote your report ID.

Do I have to say who I am?

No. You can complete the entire report without giving us a single identifying detail. No account is created and no email is sent.

Will you share personal information? Is my information safe?

You share information with us voluntarily, and you stay in control of who sees it.

How Chainabuse protects your privacy

• We collect actionable information about the person who targeted you — accounts, links, wallet addresses, gift card and payment details — to help with investigations.
• Your report focuses on them, not you. We never ask who you are, and your answers to the opening questions about your age and how you are feeling are not stored.
• We share leads about the perpetrator with platform safety teams and law enforcement so accounts can be removed and investigated.
• At the final step you choose whether to share your report with law enforcement and platform safety teams, or keep it to yourself. If you keep it, nothing is shared.
• We comply with applicable data regulations and use first-class security standards to safeguard sensitive information.

Encryption at rest and in transit

• Data is encrypted at rest using AES-256.
• Data in transit is encrypted using TLS 1.2 or greater, with forward-secrecy ciphers using AES-128 or greater.
• Our internal infrastructure meets SOC 2 Type II controls.

You report as a guest, with no account or username. We never sell or publish your information, and we never share anything about you without your permission.

Will my report be published?

Never. Sextortion reports are kept entirely separate from the public Chainabuse scam database and are not searchable by the public. Law enforcement only sees details from your report if you allow it at the final step.

What if no crypto was involved?

That is still a report we want. Gift cards, bank transfers, payment apps, or threats with no money at all are all covered.

Can I upload screenshots or images?

Not right now, and never intimate images. Use StopNCII (18+) or Take It Down (under 18) to get an image blocked — they fingerprint it on your own device so the picture never leaves it.

I am under 18. Can I still report?

No. This service is for adults aged 18 and over. If you are under 18, you are not in trouble — please use Take It Down to get images blocked, and contact your local police, a child protection service or Childline, who can act much faster to help you.

How long does the report take?

Less than three minutes. Only one step asks you to type; the rest is checking and tapping.

What do I get at the end?

A unique report ID and the option to save a PDF copy of your own answers. It is made on your device, for your own records, and you decide whether to show it to anyone.

What happens to my report?

We look for links to other cases and, where you have authorised it, share leads with platform safety teams or law enforcement.

Can I get the money I paid back?

Please note: only law enforcement can seize and recover these funds. Law enforcement remains the most viable, cost-effective path for most cases.

Recovery is not always guaranteed due to the complexity of scams and jurisdictional limits. In some regions, law enforcement is overwhelmed with cases and may only investigate those above a certain financial threshold or with multiple victims.

Should I pay a firm that promises to recover my money?

After reading the above advice, be very cautious of any investigative firm that requests payment and guarantees to recover your stolen funds.

Be cautious!

• Some firms exploit victims by falsely promising fund recovery.
• Only law enforcement can issue freezing orders to platforms; private firms cannot.
• Avoid sharing personal info with unknown investigators.
• Don’t trust firms solely based on reviews, as they may be fake.
• Recovery guarantees are red flags.
• Private investigations are costly and rarely succeed.